Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Account information (name, email address, company name, phone number)
• Technician profiles and scheduling data
• Job and service records including customer addresses
• Payment and billing information (processed securely via Stripe)
• Communications with our support team

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the BeMyCrew platform
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Power AI-driven dispatch recommendations and route optimization
• Monitor and analyze usage trends to improve user experience
• Detect, investigate, and prevent fraudulent or unauthorized activity

3. Data Sharing

We do not sell your personal data to third parties. We may share your information with:

• Service providers who assist in operating the platform (e.g., hosting, payment processing)
• Google Maps for routing and geocoding services
• Twilio for SMS notifications (when enabled)
• Law enforcement when required by law

4. Data Storage and Security

Your data is stored securely using Google Firebase and protected with industry-standard encryption in transit and at rest. We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. Upon account deletion, we will remove your personal data within 30 days, except where we are required to retain it for legal or legitimate business purposes.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Opt out of marketing communications
• Withdraw consent for data processing

7. Cookies and Tracking

We use essential cookies to maintain your session and preferences. We do not use third-party advertising cookies. Analytics data is collected in aggregate form to improve the Service.

8. Children's Privacy

The Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy or your personal data, contact us at privacy@bemycrew.com.